Shipping & Return Policy

Shipping and Return Policy for Percy and Pine LLC

1. Shipping Policy

1.1 Shipping Methods

We offer standard shipping options to customers within the United States. Shipping costs and delivery times are calculated at checkout based on the selected shipping method.

1.2 Order Processing Time

Orders are typically processed within 5 business days of receiving payment. Please note that during peak seasons or promotional events, processing times may be longer.

1.3 Shipment Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. You can track the status of your shipment using the provided tracking number.

1.4 Shipping Delays

Percy and Pine LLC is not responsible for shipping delays caused by factors beyond our control, such as weather, carrier disruptions, or incorrect shipping information provided by the customer.

2. Return and Exchange Policy

2.1 Returns

No returns for products at this time. If there is a problem with your order please email percyandpine@gmail.com.

2.2 Return Process

No returns for products at this time. If there is a problem with your order please email percyandpine@gmail.com.

2.3 Refunds

No refunds for products at this time. If there is a problem with your order please email percyandpine@gmail.com.

2.4 Exchanges

No exchanges for products at this time. If there is a problem with your order please email percyandpine@gmail.com.

2.5 Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 2 days of receiving the order. We will provide a replacement or refund will be issued upon inspection.

2.6 Non-Returnable Items

Certain items, such as personalized or custom-made products, are non-returnable unless they are damaged or defective.

3. Contact Information

If you have any questions or concerns about our shipping and return policy, please contact us at percyandpine@gmail.com.

Effective Date: 11/18/23